Power users had to navigate to multiple different pages to find information about bills, newsletters, policy notifications, and events. They wanted a central location where they could find all of this information.
“I want to see my bill and any upcoming classes that I’ve signed up for all in one place.”
New users struggled to navigate through the website to find information about the CMMI, how to sign up for a CMMI class, or get CMMI certified. Each of these tasks are the main ways the CMMI increases overall adoption.
“I never send my clients to the CMMI website without a direct link to the information they need. You can’t find anything on that site.”
The CMMI has over 500 different resources for users to learn more about the CMMI product suite. However, these resources were scattered across four different websites and in print and digital formats. Users couldn't remember where the different resources they needed were.
“I have 50 different bookmarks, all for CMMI resources I need but are spread across the web.”